Shipping policy

At ApolloGem, we are committed to delivering your handcrafted masterpiece safely and efficiently, no matter where you are in the world.

Every piece of ApolloGem jewelry is made to order with precision and care.

Manufacturing Time: 7 – 10 working days.
Total Delivery Time: Estimated 10 – 15 working days from the date of payment confirmation.
Please Note: While we strive to meet these timelines, delivery to outlying areas may take slightly longer. Deliveries occur during standard business hours (9 am to 6 pm).

3. Order Tracking

Once your jewelry is crafted and dispatched, you will receive a confirmation email containing a tracking link so you can monitor your parcel's journey in real-time.

4. Important Delivery Information
- Physical Address: We only deliver to physical addresses where someone is available to sign for the parcel (No P.O. Boxes).
- Contact Details: Please ensure you provide a full, detailed address and a valid contact number.
- Duties & Customs (International): For orders outside of South Africa, you are responsible for any local customs duties or taxes. Should customs delay your parcel, you will need to contact your local customs office.
5. Late Deliveries

If 10 working days have passed since you received your dispatch notification and your parcel has not arrived, please contact us immediately through our contact page. We will prioritize the follow-up with the courier and provide you with a status update