Refund policy

RETURNS

• No refund on sale goods
• Goods submitted for return will only be accepted if:
  • Returned within 30 days from date of purchase;
  • It is in its original condition;
  • The purchaser presents the original slip/invoice and credit card details where applicable;
  • Claims of defect goods, unless clearly visible, will be subject to investigation prior to the provision of a remedy;
  • No option of a refund/exchange of goods have been specifically made or ordered, damaged, misused or damage amounts to ordinary wear and tear;
  • For hygiene reasons, earrings will not be accepted for return or exchange.
• Goods can be returned to Apollo Gem, a credit (excluding all Courier costs) will be given for the full value of the goods returned. NO refund will be given for any Courier Costs.
• Upon receipt of the goods, an inspection will be done to ensure the goods have not been worn or damaged, still in its original packaging with all relevant price tags – after which a Credit Note will be passed.

REFUNDS

If the original payment was made by Credit Card/Debit Card the Card will be refunded with the value of the goods returned. If the payment was made by SID Instant EFT, a Gift Voucher to the value will be issued and sent to you or a cash refund will be made to an account as specified by you.

EXCHANGES

In the event of an Exchange, the same process must be followed as per Returns and the exchanged product will be couriered to you. Should goods be returned to us outside of this procedure, we cannot be held liable for the tracking of the return or the ultimate refund associated with the return. The Apollo Gem Returns Policy in respect of damaged goods is as per the Consumer Protection Act.